Hours: Tuesday- Wednesday 9-5 Thursday -Friday - 9-8 Saturday - 9-4
We require 24 hours notice prior to any cancellation or rescheduling of an appointment. Failure to give 24 hours’ notice will result in a cancellation fee of half the amount of the service scheduled.
We require all appointments to be reserved with a credit or debit card, including appointments made online.
Polished&Co. requires all appointments to be reserved with a credit card, including appointments made online. Any appointment that is not secured with a credit card at least 24 hours before the reserved appointment time will be cancelled. If you have scheduled an appointment online you will receive a text/email confirmation. If any appointment is rescheduled or cancelled less than 24 hours of the original appointment time, a cancellation fee will be charged to the credit card on file. The cancellation fee for a missed appointment is half the amount of the scheduled service.
If you arrive late we will not be able to extend your appointment time. If you arrive more than 15 minutes late we will have to reschedule and will charge 50% of the appointment fee. Out of respect and consideration for your technician and other customers, please do your best to be on time.
Polished& Co. endeavors to make each guest experience as relaxing and as safe as possible. In order to do so, we politely ask that guests refrain from bringing small children or infants to their appointments. Our technicians are focused on delivering the best possible service and they are unable to monitor young ones while doing so. IF YOU BRING YOUR CHILD YOU WILL BE ASKED TO RESCHEDULE AND WILL BE CHARGED 50% OF THE APPOINTMENT.
Polished&Co. does not allow pets or animals in the spa, with the exception of Certified Service Animals.
Please come to your appointments with clean eyelashes. Doing so will not only ensure that your stylist has ample time to complete your service, but clean eyelashes also have the best retention. If you are unable to do so, your stylist can wash your eyelashes for you, however, this will limit the amount of time spent on your fill or full set.
If you are pleased with the serviced you received,its customary to give 18%-20% gratuity to your technician. If you would like to leave gratuity on your card please let us know.
We guarantee our nail services; if you experience any polish chipping within 2 days on your manicure or pedicure, Gel nails lifting or cracking within 5
days. Please contact us immediately so that we can perfect the problem free of charge. PLEASE DO NOT WAIT!!
All spa packages are NON-REFUNDABLE but fully transferable to other services, and or people. Packages expire after 1 year.